Billing Error Procedure

• Customer must provide written notice within 60 days after receiving the first statement on which the error or problem appeared. Customer may telephone the Student Accounts Office for students and NCard Office for Faculty/Staff, but doing so will not preserve the customer's rights.
• Customer agrees that written notice must contain the following information:
  • Customer's Full Name and University Identification Number;
  • The dollar amount of the suspected error;
  • A description of the error and an explanation (if possible) why customer believes there is an error. If customer needs more information, customer should describe the item they not sure about.
• Customer understands that upon receipt of their letter the University will conduct a "reasonable investigation" into the suspected error. During such investigative period, the University cannot try to collect the questioned amount, nor report customer as delinquent.
• Customer understands that they do not have to pay any questioned amount while the same is under investigation, but customer is obligated to pay the parts of the statement that are not questioned.
• Upon completion of the investigation, customer will be notified of any corrections made to the account. If it is determined that no billing error has occurred, customer will be notified of the same in writing.